Return and Refund Policy

Thank you for shopping with us. Each order is thoughtfully prepared with care, and many of our pieces are custom-made just for you. We appreciate your understanding of the policies below, which help us maintain the highest standards of quality and service.

Custom Accessories & Apparel

Because our custom accessories and apparel are created specifically for each customer, all custom sales are final and are not eligible for return or refund except in the event the item arrives damaged or defective.

If your order arrives damaged:

• Please contact us within 7 days of delivery.
• Clear photographs of the damaged item and its packaging are required before any claim can be processed.
• Once your claim has been reviewed and approved, we will gladly replace the damaged item whenever possible. Our goal is to ensure you receive a replacement that meets our quality standards.
• If, at our sole discretion, a refund is approved instead of a replacement, the item may be required to be returned. Any return shipping costs or prepaid return postage will be deducted from the refund amount unless otherwise required by law.

Please note that slight variations in color, texture, placement, or finish are a natural part of handcrafted and custom-made products and are not considered defects.

Returns for Non-Custom Merchandise

Non-custom merchandise may be returned within 7 days of confirmed delivery, provided the item is:

• Unused and unworn
• In its original condition
• Returned with original tags (if applicable) and packaging

Once your return has been received and inspected, approved refunds will be issued to the original method of payment. Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is due to our error or a verified defective item.

We reserve the right to refuse any return that does not meet these conditions.

Custom Order Production Time

Our custom pieces are individually made with attention to detail. Please allow 2–4 weeks for production before shipment. During holidays or periods of high demand, production times may be slightly longer. If a significant delay occurs, we will notify you as soon as possible.

Questions

Your satisfaction is important to us. If you have any questions regarding your order or this policy, please don’t hesitate to contact us. We are committed to providing exceptional service and creating pieces you’ll love for years to come.